SHIPPING POLICY:
- Shipping is FREE on all U.S. orders $150 and over! Shipping for orders under $150 is $7.95 USD. for standard shipping with USPS.
- Shipping is $20 USD for Canada or FREE on orders over $175 USD.
- Shipping is $50 USD Internationally.
- Orders are processed and shipped out within 1-3 business days.
- Orders placed on Saturday, Sunday, or on a holiday will be processed on the next business day.
- PLEASE NOTE: Shipping and processing on any custom, personalized, or engraved orders will take an additional 15 - 20 days.
- FREE local pickup is available in our store at 812 Kellogg St., Suisun City, CA
RETURN POLICY:
We are confident that you will fall in love with all of jewelry and apparel purchases, but in the unlikely event you are not happy for any reason we accept returns within 30-days of your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. We extend free returns to unsatisfied customers within 7 days of delivery of your item.
PRODUCTS NOT AVAILABLE FOR RETURN
Earrings, sale items, custom items, personalized, and engraved items are not eligible for returns or exchanges. All of these items are FINAL SALE items.
To start a return, you can contact us at go2butterflyalley@gmail.com with your order# and reason for return. We will provide you with a return label.
You can always contact us for any return question at go2butterflyalley@gmail.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
